can't shutdown windows

#1 hab ein problem windows faehrt nich mehr runter wenn ich shut down anklicke passiert einfach nix kann dann aber auch nichts mehr machen

ich hatte vorher probleme(hab ich immer noch)mit windows update folgenede error message tritt auf:
Error number: 0x80248011]
Windows Update has encountered an error and cannot display the requested page. You may find the following resources helpful in resolving the problem:

hab mich in ein paar foeum umgeschaut und versucht das problem zu beheben
hab die schritte mal mit geposted!
ja und seit dem updates laufen immer noch nich und windows faehrt nich mehr runter
thx4helP



------------------------------------
------------------------------------Logfile of HijackThis v1.99.1
Scan saved at 11:26:01, on 30-04-2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Ashampoo\Ashampoo Media Player+\AMPplus.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Nicole\My Documents\My Pictures\Robi\anti virus\hijack\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.dk/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {D8575CE3-3432-4540-88A9-85A1325D3375} (e-Safekey) - https://netbank.danskebank.dk/html/activex/e-Safekey/DB/e-Safekey.cab
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: TuneUp WinStyler Theme Service (TUWinStylerThemeSvc) - TuneUp Software GmbH - C:\Program Files\TuneUp Utilities 2004\WinStylerThemeSvc.exe

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so hier die anweisung zur windows update problemloesung

1. Close any windows you have open.
2. Click on Start, then My Computer
3. Open the C drive
4. If this is an upgrade over Windows 2000, open the WINNT folder. If not,
open the WINDOWS folder.
5. Open the System32 folder
6. Find the CatRoot2 folder and right-click on it, and select RENAME. Change
the name to CR2OLD. Make sure you hit Enter after typing in the new name, so
the changes can be saved.
7. Close this window.

Now connect to http://windowsupdate.microsoft.com and check the status of
the issue. I hope after the above steps you should be able to install the
updates. If the issue continues, kindly proceed to next set of instructions.

Step 2

This error can occur if one or more of the following services are disabled
or not running. We will therefore RESET Background Intelligent Transfer
Service and the Automatic Updates service.

1. Click Start --> select Run. In the Run box, type services.msc Click OK
2. Find the Background Intelligent Transfer Service. Right-click on it and
select Properties
3. Click on Stop and then again click on Start. In the Startup Type list,
make sure that "Automatic" is selected. Click OK
4. Similarly find Automatic Updates service. Right-click on it and select
Properties
5. Click on Stop and then again click on Start. In the Startup Type list,
make sure that "Automatic" is selected. Click OK
6. Close the Services window

[Please note that if the service is already started the "Start" button will
be grayed out. In this case "Stop" the service and then "Start" it again. On
the other hand if the service is not running, the "Stop" button will be
grayed out. In this case "Start" the service]

Step 3

We also need to register the ActiveX control files needed to access the
Windows Update Site. We need to do this since the error can occur if these
files are unregistered on your system. To do this you can try the
instructions provided below:

Note: There is a Single Space between the regsvr32 command and the file name
JSCRIPT.DLL . The same goes with all the commands provided below.

1. Click on Start, point to "Run"
2. Type in "regsvr32 JSCRIPT.DLL" (without double quotes) and click
Ok.
3. Type in "regsvr32 MSXML3.DLL" (without double quotes) and click
Ok.
4. Type in "regsvr32 ATL.DLL" (without double quotes) and click
Ok.
5. Type in "regsvr32 WUAPI.DLL" (without double quotes) and click Ok.
6. Type in "regsvr32 WUAUENG.DLL" (without double quotes) and click Ok.
7. Type in "regsvr32 WUAUENG1.DLL" (without double quotes) and click
Ok.
8. Type in "regsvr32 WUCLTUI.DLL" (without double quotes) and
click Ok.
9. Type in "regsvr32 WUPS.DLL" (without double quotes) and click
Ok.
10. Type in "regsvr32 WUWEB.DLL" (without double quotes) and click
Ok.